1. Introduction
Welcome to MapleWin Offer ("we," "our," or "us"). We recognize the importance of your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maplewinoffer.com and use our ticket ordering services. By accessing or using our website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
2. Information We Collect
We collect information to provide better services to all our users. The information we collect falls into two categories:
2.1. Information You Provide to Us
When you register for an account, purchase tickets, or contact customer support, we may ask for personal information, including but not limited to:
- Identity Data: First name, last name, and date of birth (to verify you meet the 19+ age requirement).
- Contact Data: Email address, telephone number, and billing address (including province/territory).
- Financial Data: Payment card details or banking information necessary to process your orders. Note that we do not store full credit card numbers on our servers; these are processed securely by our third-party payment providers.
2.2. Information We Collect Automatically
When you access our website, we may automatically collect certain information about your device and usage patterns, including:
- Device Information: Hardware model, operating system, and unique device identifiers.
- Log Data: Internet Protocol (IP) address, browser type, time zone settings, and access times.
- Usage Data: Pages viewed, links clicked, and the duration of visits to specific pages.
3. How We Use Your Information
We use the information we collect for various business purposes, including:
- Service Delivery: To process your ticket orders, manage your account, and deliver confirmation emails.
- Transaction Processing: To handle payments and prevent fraudulent transactions.
- Communication: To send you updates regarding draw results, important service notifications, and responses to your inquiries.
- Legal Compliance: To verify your age and identity to ensure compliance with Canadian provincial and territorial gaming regulations.
- Improvement: To analyze user trends and improve the functionality and user experience of our website.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information with:
- Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., payment processors, email service providers, hosting services). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
5. Data Security
The security of your data is important to us. We use administrative, technical, and physical security measures to help protect your personal information. These measures include SSL (Secure Socket Layer) encryption technology for payment transactions and restricted access to personal data databases. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
6. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
7. International Data Transfers
Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By using our service, you consent to the transfer of this information to servers which may be located in the United States or other jurisdictions for processing.
8. Protection of Minors
Our Service is strictly intended for individuals aged 19 and older. We do not knowingly collect personally identifiable information from anyone under the age of 19. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of the personal information we hold about you.
- The right to rectify or update any incorrect or incomplete personal information.
- The right to request the deletion of your personal information, subject to certain legal exceptions.
- The right to withdraw consent for the processing of your data.
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us by email at [email protected].